WORK


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Transformed customer communications platform
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Simplified claims correspondence system
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Increased effectiveness of auto insurance quote
I've worked with many companies to improve profitability through improved Customer Experience. Here are just a few examples...
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Created a new focus on customer within employee culture, improving employee engagement scores
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Introduced a new digital "CX idea" channel, resulting in measurable CX improvement
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Developed highly-rated computer-based employee training modules, driving improved CX.

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Created online communities for patients and caregivers of rare disorders
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Developed sites that could toggle between health care providers and patients, providing exceptional user experience