WORK

  • Transformed  customer communications platform

  • Simplified claims correspondence system

  • Increased effectiveness of auto insurance quote

I've worked with many companies to improve profitability through improved Customer Experience. Here are just a few examples...

  • Created a new focus on customer within employee culture, improving employee engagement scores

  • Introduced a new digital "CX idea" channel, resulting in measurable CX improvement

  • Developed highly-rated computer-based employee training modules, driving improved CX.

  • Created online communities for patients and caregivers of rare disorders

  • Developed sites that could toggle between health care providers and patients, providing exceptional user experience