WORK

• Transformed  customer communications platform

• Simplified claims correspondence system

• Increased effectiveness of auto insurance quote

I've worked with many companies to improve profitability through improved Customer Experience. Here are just a few examples...

• Created a new focus on customer within employee culture, improving employee engagement scores

• Introduced a new digital "CX idea" channel, resulting in measurable CX improvement

• Developed highly-rated computer-based employee training modules, driving improved CX.

• Created online communities for patients and caregivers of rare disorders

• Developed sites that could toggle between health care providers and patients, providing exceptional user experience