• Transformed  customer communications platform

    • Simplified claims correspondence system

    • Increased effectiveness of auto insurance quote

    I've worked with many companies to improve profitability through improved Customer Experience. Here are just a few examples...

    • Created a new focus on customer within employee culture, improving employee engagement scores

    • Introduced a new digital "CX idea" channel, resulting in measurable CX improvement

    • Developed highly-rated computer-based employee training modules, driving improved CX.

    • Created online communities for patients and caregivers of rare disorders

    • Developed sites that could toggle between health care providers and patients, providing exceptional user experience