CUSTOMER-FOCUSED EMPLOYEE WORKSHOPS
"One of the most valuable sessions I've attended. Very interactive. This should be required for every employee." - past participant
Customer-Focused Engagement Sessions - In just a few hours, you'll be amazed at how much progress is made in this session, moving your employees to a more customer-focused mindset.
The secret is all about "free will." That is, by allowing people to first understand the importance of customer focus, and then allowing them to explore how they each are connected to the customer experience, employees naturally begin to identify ways to improve customer experience. There is great power in providing a guide, but then empowering employees to think creatively about the customer. It leads to innovative solutions, better long-term customer and revenue results, and fulfilled, engaged employees.
Lead your employees to better ways to think about and provide service to customers. Of course there are processes to follow, but more importantly your employees will understand theorganization's philosophy and customer promise so that can "own" ideas to "wow" your customers.
- Do your employees understand the importance of customer experience to your bottom-line results?
- Do they see how they are connected to CX...and how they can positively (and negatively) impact customer perception?
"I now understand how - even if I'm not customer facing - my role can impact the customer experience." - past participant