Welcome. Take a look at my background - from my professional experience working for major corporations, to building my own consulting firm, to writing a well-respected book - and see what I mean when I say creating exceptional customer experience is my passion.

    I live and breathe customer experience. I love to help companies understand their customers, and then build processes, communications and employee culture that creates powerful, emotional customer experiences and relationships. 

    CX Prophet/CX Profit

    SERVICES...

    • CUSTOMER STRATEGY
    • CUSTOMER ROADMAP
    • CUSTOMER-FOCUSED CULTURE
    • EMPLOYEE EMPOWERMENT
    • JOURNEY MAPPING
    • PROCESS REDESIGN
    • VOICE OF CUSTOMER
    • USER EXPERIENCE
    • ​CUSTOMER COMMUNICATIONS​
    • CX TRAINING
    • SPEAKING
    • CX ANALYTICS

    THAT LEAD TO RESULTS

    • INCREASED CUSTOMER RETENTION
    • HIGHER EMPLOYEE ENGAGEMENT
    • ​LOWER SALES ACQUISITION COSTS
    • HIGHER NET INCOME
    • LOWER EMPLOYEE TURNOVER
    • LOWER CUSTOMER EFFORT
    • MORE EFFICIENT CHANNEL ENGAGEMENT
    BILL CUSICK

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    Clear Action Advisor