Welcome. Take a look at my background - from my professional experience working for major corporations, to building my own consulting firm, to writing a well-respected book - and see what I mean when I say creating exceptional customer experience is my passion.
I live and breathe customer experience. I love to help companies understand their customers, and then build processes, communications and employee culture that creates powerful, emotional customer experiences and relationships.
CX Prophet/CX Profit
SERVICES...
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CUSTOMER STRATEGY
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CUSTOMER ROADMAP
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CUSTOMER-FOCUSED CULTURE
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EMPLOYEE EMPOWERMENT
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JOURNEY MAPPING
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PROCESS REDESIGN
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VOICE OF CUSTOMER
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USER EXPERIENCE
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CUSTOMER COMMUNICATIONS
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CX TRAINING
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SPEAKING
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CX ANALYTICS
THAT LEAD TO RESULTS
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INCREASED CUSTOMER RETENTION
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HIGHER EMPLOYEE ENGAGEMENT
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LOWER SALES ACQUISITION COSTS
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HIGHER NET INCOME
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LOWER EMPLOYEE TURNOVER
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LOWER CUSTOMER EFFORT
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MORE EFFICIENT CHANNEL ENGAGEMENT
BILL CUSICK
CONTACT ME
Clear Action Advisor
